Shipping policy

At UpGreat Fabric & Decor, we aim to deliver each order in good condition and within a reasonable timeframe, taking into account operational and shipping conditions within Egypt.

This policy applies to orders placed through upgreat.shop unless otherwise stated on the product page or during checkout.

1. Delivery Coverage

We currently deliver to available shipping areas within Egypt. Coverage and delivery timing may vary depending on the governorate, district, or courier service used.

2. Order Processing

Orders are prepared after successful confirmation. Processing time may vary depending on product type, stock availability, order size, and peak promotional periods.

3. Estimated Delivery Time

The estimated delivery timeframe may be displayed at checkout or confirmed by our team after the order is placed. Delivery timelines are estimates only and may be affected by courier workloads, public holidays, or other logistical circumstances beyond our control.

4. Shipping Fees

Shipping fees are displayed clearly before payment is completed. Charges may vary based on the delivery location, order size, or any active promotion at the time of purchase.

5. Delivery Information

Customers are responsible for providing complete and accurate shipping information, including full name, phone number, detailed address, and area or governorate. Incorrect or incomplete information may result in delays or unsuccessful delivery attempts.

6. Delivery Attempts

If delivery cannot be completed due to no response, absence at the delivery address, or an incorrect address, the order may be rescheduled or returned. Additional shipping charges may apply where a reattempt or reshipment is required.

7. Shipping Delays

We do our best to meet estimated timelines; however, delays may occur for operational, courier, or other external reasons. In such cases, we will make reasonable efforts to follow up and assist.

8. Inspection Upon Receipt

Customers may  request to inspect the order upon receipt. If an item is damaged, missing, or different from what was ordered, the customer should contact us within a reasonable time, describe the issue clearly, and provide photos where possible so we can review the case and take the appropriate action.

9. Transfer of Responsibility

Responsibility for the order passes to the customer once the order is delivered to the address provided in the order or received by the person authorized to accept it.

10. Policy Updates

We reserve the right to amend or update this Delivery & Shipment Policy at any time. The version published on the website shall be the applicable version from the date of publication.

Contact Us

For any questions regarding this policy, please contact us through the following channels:

• Email: info@upgreat.shop

• Phone / WhatsApp: 01006903916

• Instagram: https://www.instagram.com/upgreat.shop